What a Hassle!

So here I am waiting and waiting for my Social security back pay. Today is the 5th day of the wait they had said would be 5-10 days until I would get it.
I bank with a bank out of state, so I generally connect online to check my electronic deposits. And wouldn't you know it the bank is having issues and problems with their system. So after a long hassle locating the right number to call to get a human being, I find the ENTIRE bank system is down and no one can tell me anything about my status if the Social Security deposit is there or not! UHG!!!
UPDATE:
Finally got online and NO the Back Pay is STILL NOT there!